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Jason West's Avatar

Jason West

Joined Jul 12, 2023

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Last activity Jul 12, 2023

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Latest activity by Jason West

Jason West commented,

CommentSetting up Agent Workspace

I too rolled back the change. The biggest workflow issue with the new editor format (aside from the jarring change of editing content at the bottom of the page), is the loss of information regarding the person submitting the ticket. The old interface shows in particular the user's email address which the new interface no longer includes. I now need to click on the user to dive into the specific user details to determine what company the user is submitting the ticket from. This is an unnecessary additional burden in trying to provide support. Is this a configurable change that can be made to the workspace? Or are we stuck with this inefficient workflow to be able to determine what company (via email address) that the user submitted the ticket?

View comment · Posted Jul 12, 2023 · Jason West

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