Tino R.
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Recent activity by Tino R.-
Internal Note/Public Reply Toggle - Agent Workspace
Feature Request Summary: In the original workspace, toggling between internal notes and public replies required one click. Now, the same toggle requires an extra click. I would love it if that ex...
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Expanding Macro Box Size - Agent Workspace
Feature Request Summary: Just like with ticket fields and the customer context panel, agents should be able to similarly expand the macro box to the size of their liking. Description/Use Cases:...
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Jump to Oldest Message Button - Agent Workspace
Feature Request Summary: Zendesk Support should have a button (like the current 'jump to latest message' button in the Agent Workspace) that would let you similarly jump through the conversation ...
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Removing "Null" as an Option from Required Ticket Fields for End-Users
We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help Center instance. Even though we have required certain ticket fields to be fi...