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Alicia Schaefer's Avatar

Alicia Schaefer

Joined Oct 16, 2021

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Last activity Feb 20, 2024

Manager, Community Support at NetGalley & BookishFirst. Zendesk user since 2017

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ACTIVITY OVERVIEW

Latest activity by Alicia Schaefer

Alicia Schaefer commented,

Community comment Feedback - Chat and Messaging (Chat)

Another +1 from me! 

We were very much looking forward to using the bot and flow builder on our 4 sites but found that between the translations not being good and the English text in some spots that won't auto-translate at all, we had to turn it off on all 3 of our non-English sites. 

View comment · Posted Jan 23, 2023 · Alicia Schaefer

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Alicia Schaefer commented,

CommentUsing AI agents for messaging

Seconding Shayan's suggestion! We desperately need either multiple bots per brand so that each of our translated sites can also use the bot, or we need the ability to use dynamic content in the flow builder. We have 3 translated versions of our English site and as of now, we can only use the bot on our English site since the German, French, and Japanese translations are not at all correct. Especially since parts of the flow builder still display in English (which makes no sense to me!?) I've seen it mentioned and asked quite a few times - but is this something that is possibly on the roadmap for future improvements, and if so, do we know when? 

View comment · Posted Jan 23, 2023 · Alicia Schaefer

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Alicia Schaefer commented,

CommentWeb Widget (Classic) documentation

Hello! I'm wondering if there are any plans to allow multiple web widgets per brand? We have multiple bots we'd like to place on different pages of our site, not only to help our customers/members get support via a bot, but we want to provide translated versions of each bot also so we don't have to use the auto-translate feature. Thanks in advance!

View comment · Posted Nov 10, 2022 · Alicia Schaefer

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