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Jarrod

Joined May 08, 2023

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Last activity Oct 24, 2024

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ACTIVITY OVERVIEW

Latest activity by Jarrod

Jarrod commented,

Community comment Feedback - Ticketing system (Support)

I have a similar problem

 

View comment · Posted Oct 24, 2024 · Jarrod

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Jarrod commented,

CommentHow to manage the widget for live chat

At the bottom of every one of our webpages we have a unique session based identifier that is generated and displayed for the customer. It serves multiple purposes but the biggest thing it does for the company is help us identify orders that generated because of contact with our customer service team instead of being able to go straight to checkout without ever talking to anyone so that we can correctly attribute sales to various online marketing campaigns. Can we have a custom value submitted for chats and support tickets with or without the customer being aware? See the attached photo's. 

View comment · Posted May 08, 2023 · Jarrod

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