Kirby Drumm

1. Objects and rules
2. ...
3. Triggers and automations
4. Sending holiday notifications using triggers

Hi Dane, thanks for the recommendation!  Can you elaborate on how "(business) Less than/Greater than/Is" can be used to determine whether or not the automation is running inside our outside of busi...

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• Kirby Drumm
• Created December 14, 2022 17:23
• 0 votes

1. Objects and rules
2. ...
3. Triggers and automations
4. Sending holiday notifications using triggers

I have a use case I'm trying to solve.  I would like an automation to run only during business hours (I would like to avoid holidays too).  For some reason, automations don't have a "Within busines...

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• Kirby Drumm
• Created November 29, 2022 18:49
• 0 votes

1. Community
2. Zendesk APIs
3. where can I find assignee_id?

hi Greg Katechis, any thoughts on this one?

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• Kirby Drumm
• Created October 18, 2022 16:33
• 0 votes

1. Community
2. Zendesk APIs
3. where can I find assignee_id?

Apologies, Greg.  I replied to the email but the response didn't get placed here...   It's an automation with the following conditions   Status is Pending AND Hours since update is (calendar) Great...

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• Kirby Drumm
• Created October 04, 2022 00:06
• 0 votes

1. Community
2. Zendesk APIs
3. where can I find assignee_id?

Of course!  My use case is that I publish automated comments (via API) to tickets and I would like them to be in the voice of the assigned agent, not me.  I believe my name is being used as it is a...

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• Kirby Drumm
• Created September 22, 2022 19:16
• 0 votes

1. Community
2. Zendesk APIs
3. where can I find assignee_id?

any chance this could be added to the available placeholders, similar to ticket.assignee_id?

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• Kirby Drumm
• Edited September 22, 2022 14:02
• 1 vote

1. Objects and rules
2. ...
3. Workflows
4. Setting your schedule with business hours and holidays

Thank you both!

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• Kirby Drumm
• Created June 23, 2022 23:54
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Setting your schedule with business hours and holidays

thanks Brandon Tidd !!!

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• Kirby Drumm
• Created June 23, 2022 22:47
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Setting your schedule with business hours and holidays

Brandon Tidd, would love to help diagnose the potential bug I found but I haven't received anything regarding an issue.  (referring to https://support.zendesk.com/hc/en-us/articles/4408842938522/co...

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• Kirby Drumm
• Created June 23, 2022 17:38
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Setting your schedule with business hours and holidays

Thanks!

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• Kirby Drumm
• Created May 24, 2022 18:08
• 0 votes