Kirby Drumm
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Total activity13
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Last activity
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Activity overview
Latest activity by Kirby Drumm-
Kirby Drumm commented,
Of course! My use case is that I publish automated comments (via API) to tickets and I would like them to be in the voice of the assigned agent, not me. I believe my name is being used as it is a...
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Kirby Drumm commented,
any chance this could be added to the available placeholders, similar to ticket.assignee_id?
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Kirby Drumm commented,
Thank you both!
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Kirby Drumm commented,
thanks 729Solutions !!!
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Kirby Drumm commented,
729Solutions, would love to help diagnose the potential bug I found but I haven't received anything regarding an issue. (referring to https://support.zendesk.com/hc/en-us/articles/4408842938522/co...
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Kirby Drumm commented,
Thanks!
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Kirby Drumm commented,
Thanks 729Solutions! Please let me know if there is anything you need from me regarding repro information, etc. Is there a ticket elsewhere for me to follow?
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Kirby Drumm commented,
Thanks for the response, 729Solutions One and only one SLA...
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Kirby Drumm commented,
Charles Nadeau, any thoughts on the potential bug I found?
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Kirby Drumm commented,
I have set up the notification as instructed, but if I test a ticket that spans business hours it seems to notify me as if it was "(calendar) less than". For example: business hours end at 5pm, fi...