Kirby Drumm
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Total activity27
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Last activity
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Activity overview
Latest activity by Kirby Drumm-
Kirby Drumm commented,
Update: Still using the D_COUNT(Organizations), but I was able to get things working by using a calculated metric for the tickets, so instead of COUNT(Tickets) I use: IF DATE_DIFF(TODAY(),[Ticket c...
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Kirby Drumm commented,
Apologies, but I'm a bit confused. What I'm trying to achieve is what you posted on October 20th, where you have a date range filter and you still identify orgs with zero tickets. Do you still ge...
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Kirby Drumm commented,
And this is how you were able to get the Ticket created - Date to be honored?
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Kirby Drumm commented,
Jamie Farmer, did this every get figured out? I would like to do the same thing. Is there a ticket you can share?
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Kirby Drumm commented,
Same here...similar to Lucas Poignant, want to correlate #bugs filed vs #tickets.
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Kirby Drumm commented,
Hi Dane, thanks for the recommendation! Can you elaborate on how "(business) Less than/Greater than/Is" can be used to determine whether or not the automation is running inside our outside of busi...
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Kirby Drumm commented,
I have a use case I'm trying to solve. I would like an automation to run only during business hours (I would like to avoid holidays too). For some reason, automations don't have a "Within busines...
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Kirby Drumm commented,
hi Greg Katechis, any thoughts on this one?
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Kirby Drumm commented,
Apologies, Greg. I replied to the email but the response didn't get placed here... It's an automation with the following conditions Status is Pending AND Hours since update is (calendar) Great...
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Kirby Drumm commented,
Of course! My use case is that I publish automated comments (via API) to tickets and I would like them to be in the voice of the assigned agent, not me. I believe my name is being used as it is a...