
Kirby Drumm
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Total activity19
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Last activity
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Activity overview
Latest activity by Kirby Drumm-
Kirby Drumm commented,
Hi Dane, thanks for the recommendation! Can you elaborate on how "(business) Less than/Greater than/Is" can be used to determine whether or not the automation is running inside our outside of busi...
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Kirby Drumm commented,
I have a use case I'm trying to solve. I would like an automation to run only during business hours (I would like to avoid holidays too). For some reason, automations don't have a "Within busines...
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Kirby Drumm commented,
hi Greg Katechis, any thoughts on this one?
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Kirby Drumm commented,
Apologies, Greg. I replied to the email but the response didn't get placed here... It's an automation with the following conditions Status is Pending AND Hours since update is (calendar) Great...
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Kirby Drumm commented,
Of course! My use case is that I publish automated comments (via API) to tickets and I would like them to be in the voice of the assigned agent, not me. I believe my name is being used as it is a...
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Kirby Drumm commented,
any chance this could be added to the available placeholders, similar to ticket.assignee_id?
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Kirby Drumm commented,
Thank you both!
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Kirby Drumm commented,
thanks Brandon Tidd !!!
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Kirby Drumm commented,
Brandon Tidd, would love to help diagnose the potential bug I found but I haven't received anything regarding an issue. (referring to https://support.zendesk.com/hc/en-us/articles/4408842938522/co...
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Kirby Drumm commented,
Thanks!