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Damon

Joined Mar 08, 2024

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Last activity Mar 08, 2024

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Damon commented,

CommentHow to fix issues in Zendesk messaging

How can I configure the settings so that Zendesk users on my end can see ongoing 'messages' without having a chat seat? Currently, only folks with a chat seat can see 'open' conversations, and others can only see that after the status has shifted to 'pending' or 'solved'.

View comment · Posted Mar 08, 2024 · Damon

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