Kent, Anna

We have a similar need to see a column with the "recipient email" visible and sortable. We can get that information by doing an export, but we want to enable our many different groups to manage their ticket recoveries from within the UI on their own schedule (some daily, some weekly).  Right now that means opening each ticket to see who it was sent to, and possibly having to wade through other groups' tickets.

 

We would like the ability to search for reports at a more granular level than is currently available.  As of now each report can have multiple report tags, but the search function only permits a search for one tag. I've confirmed with Support that this is the case.

Is there any way to increase the flexibility of the search function in Manage Reports?

 

We would like to hide certain tags in report visualizations ( but not exclude the tickets that contain those tags). Our tickets often contain multiple tags, and we want to display ticket counts for  certain tags, but not remove tickets that don't have those tags, so the "exclude" concept doesn't apply here. 

Is there a setting in the visualizations that will allow us to do this?