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Danielle

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Activity overview

Latest activity by Danielle
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    Danielle created a post,

    Automating removal of terminated employees

    Hi all!  Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresol...

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    Danielle commented,

    Hi! It would need to be assigning tickets to a specific group. For ticket closures, we have used a shell script in the past to do so based on ticket ID. Thanks!

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    Danielle created a post,

    API update to ticket group

    Hi community!  I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k) We have recently reorganized our instance, and there is a particular s...

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    Danielle commented,

    PLEASE add this! I spend hours of my day in the "Tickets must meet all of these conditions to appear in the view" excluding groups, and other form options if I merely want to have only A+B show in ...

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    Danielle created a post,

    Using two fields to confirm email address

    I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...

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    Danielle created a post,

    Measuring effectiveness of macro use

    Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...

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    Danielle created a post,

    Escalating multiple tickets submitted from the same end user

    Hi all!  I am looking for a solution that will allow us to create an escalation trigger or automation for end users who have submitted multiple tickets in a row.  Ideally, it would be:  User Submit...

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    Danielle created a post,

    Error when accessing a form

    Hi everyone, Has anyone experienced this error before- "Access to this page temporarily restricted"? For context, we use a brand for an internal form to submit tickets. A few agents are seeing this...

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    Danielle commented,

    @... Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate! Cheers!

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    Danielle created a post,

    End Users with Multiple Open Tickets

    Answered

    I am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...