Danielle

1. Community
2. Zendesk Suite Q&A

Hi all!  Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresol...

• Danielle
• Created November 16, 2021 20:23
• 4 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk APIs

Hi community!  I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k) We have recently reorganized our instance, and there is a particular s...

• Danielle
• Created October 26, 2021 17:12
• 3 followers
• 3 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...

• Danielle
• Created September 13, 2021 19:25
• 10 followers
• 11 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...

• Danielle
• Created September 13, 2021 13:35
• 3 followers
• 2 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi all!  I am looking for a solution that will allow us to create an escalation trigger or automation for end users who have submitted multiple tickets in a row.  Ideally, it would be:  User Submit...

• Danielle
• Created August 19, 2021 18:28
• 4 followers
• 2 comments
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi everyone, Has anyone experienced this error before- "Access to this page temporarily restricted"? For context, we use a brand for an internal form to submit tickets. A few agents are seeing this...

• Danielle
• Created July 21, 2021 13:50
• 3 followers
• 2 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

I am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...

• Danielle
• Created June 09, 2021 14:28
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any...

• Danielle
• Created June 01, 2021 14:16
• 4 followers
• 1 comment
• 0 votes