Recent searches
No recent searches

Patrick Burnell
Joined Aug 16, 2022
·
Last activity May 11, 2023
Following
0
Followers
0
Total activity
12
Votes
6
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Patrick Burnell
Patrick Burnell commented,
Hi Scott Allison
I understand it is easy to extract the macro usage via API with the following format, however, we cannot report further than the past 30 days :(
https://subdomain.zendesk.com/api/v2/macros/MACROID.json?include=usage_30d
Is there a field that we do not know about and that is not in the developer's articles where we can find the usage for all time?
View comment · Edited May 11, 2023 · Patrick Burnell
0
Followers
0
Votes
0
Comments
Patrick Burnell commented,
We have a colour-blind agent who cannot decipher between the internal note colour and the public reply.
This is not ideal and would be a good feature to change.
Looks like people have been asking for this since 2017... Is there a reason this has been overlooked?
View comment · Posted Oct 24, 2022 · Patrick Burnell
0
Followers
5
Votes
0
Comments
Patrick Burnell commented,
We have a colour-blind agent who cannot decipher between the internal note colour and the public reply.
This is not ideal and would be a good feature to change.
Looks like people have been asking for this since 2017... Is there a reason this has been overlooked?
View comment · Posted Oct 24, 2022 · Patrick Burnell
0
Followers
1
Vote
0
Comments