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Patrick Burnell

Joined Aug 16, 2022

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Last activity May 11, 2023

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ACTIVITY OVERVIEW

Latest activity by Patrick Burnell

Patrick Burnell commented,

Community comment Feedback - Ticketing system (Support)

Hi Scott Allison 

I understand it is easy to extract the macro usage via API with the following format, however, we cannot report further than the past 30 days :(

https://subdomain.zendesk.com/api/v2/macros/MACROID.json?include=usage_30d

Is there a field that we do not know about and that is not in the developer's articles where we can find the usage for all time? 

View comment · Edited May 11, 2023 · Patrick Burnell

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Patrick Burnell commented,

Community comment Feedback - Ticketing system (Support)

We have a colour-blind agent who cannot decipher between the internal note colour and the public reply. 

This is not ideal and would be a good feature to change. 

Looks like people have been asking for this since 2017... Is there a reason this has been overlooked? 

View comment · Posted Oct 24, 2022 · Patrick Burnell

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Patrick Burnell commented,

Community comment Feedback - Ticketing system (Support)

We have a colour-blind agent who cannot decipher between the internal note colour and the public reply. 

This is not ideal and would be a good feature to change. 

Looks like people have been asking for this since 2017... Is there a reason this has been overlooked? 

View comment · Posted Oct 24, 2022 · Patrick Burnell

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