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Jacob Hill
Joined Feb 09, 2022
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Last activity Oct 23, 2023
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Latest activity by Jacob Hill
Jacob Hill commented,
We need to be able to create custom password settings for end users. A 6-character minimum is not secure and is extremely outdated. Additionally, it does not comply with our security program.
View comment · Posted Oct 23, 2023 · Jacob Hill
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Jacob Hill commented,
When will we be able to reorder the statuses that we have created?
View comment · Posted Jan 26, 2023 · Jacob Hill
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Jacob Hill commented,
Can we limit the statuses to specific ticket forms? This would help me build out a change request process. The other ticket forms don't need to see the "Pending Approval" status for example.
The next step here is allowing us to build a workflow for these ticket statuses and forms! :D Can't wait to see what happens next, thank you!
View comment · Posted Jan 26, 2023 · Jacob Hill
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Jacob Hill commented,
Hello! Is there a way to offload the audit logs to a SIEM, specifically Azure Sentinel?
View comment · Posted Jan 24, 2023 · Jacob Hill
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Jacob Hill commented,
This feature is really needed.
View comment · Posted Nov 14, 2022 · Jacob Hill
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Jacob Hill commented,
Is there a way to ignore bad ratings so that they don't show up in an agent's stats?
View comment · Edited Sep 16, 2022 · Jacob Hill
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Jacob Hill commented,
I agree, I would love to be able to update the subject (and the native due date field) with a trigger!
View comment · Posted Feb 23, 2022 · Jacob Hill
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Jacob Hill commented,
Is there any way that the organization condition can be checked from the server, opposed to using client-side JavaScript?
View comment · Posted Feb 09, 2022 · Jacob Hill
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