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Jacob Hill

Joined Feb 09, 2022

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Last activity Oct 23, 2023

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ACTIVITY OVERVIEW

Latest activity by Jacob Hill

Jacob Hill commented,

CommentGlobal security and user access

We need to be able to create custom password settings for end users. A 6-character minimum is not secure and is extremely outdated. Additionally, it does not comply with our security program.

View comment · Posted Oct 23, 2023 · Jacob Hill

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Jacob Hill commented,

CommentTicket customization

When will we be able to reorder the statuses that we have created?

View comment · Posted Jan 26, 2023 · Jacob Hill

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Jacob Hill commented,

CommentTicket customization

Can we limit the statuses to specific ticket forms? This would help me build out a change request process. The other ticket forms don't need to see the "Pending Approval" status for example.

The next step here is allowing us to build a workflow for these ticket statuses and forms! :D Can't wait to see what happens next, thank you!

View comment · Posted Jan 26, 2023 · Jacob Hill

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Jacob Hill commented,

CommentSecurity and user access in Zendesk Support

Hello! Is there a way to offload the audit logs to a SIEM, specifically Azure Sentinel?

View comment · Posted Jan 24, 2023 · Jacob Hill

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Jacob Hill commented,

Community comment Feedback - Ticketing system (Support)

This feature is really needed.

View comment · Posted Nov 14, 2022 · Jacob Hill

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Jacob Hill commented,

CommentMeasuring success

Is there a way to ignore bad ratings so that they don't show up in an agent's stats?

View comment · Edited Sep 16, 2022 · Jacob Hill

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Jacob Hill commented,

Community comment Discussion - Tips and best practices from the community

I agree, I would love to be able to update the subject (and the native due date field) with a trigger!

View comment · Posted Feb 23, 2022 · Jacob Hill

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Jacob Hill commented,

CommentUsers, groups, and organizations

Is there any way that the organization condition can be checked from the server, opposed to using client-side JavaScript?

View comment · Posted Feb 09, 2022 · Jacob Hill

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