Elspeth Mogol
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Last activity
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Activity overview
Latest activity by Elspeth Mogol-
Elspeth Mogol commented,
Hi Heather, Thanks for your prompt response. I wanted to make sure that it won't mess up our workflow. Does changing the default form affect anything in our system?
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Elspeth Mogol commented,
Same here! I only want to see a list of my staff/full agents. The team members list is not good for me as it includes all light agents.
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Elspeth Mogol commented,
Hi! Is there an option for us to deactivate the General (default) in ticket forms?
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Elspeth Mogol commented,
Hello Zendesk, We are a retail company with customer service that handles both inbound calls and tickets (emails). The process I have with the team is if they received an inbound call with an exis...
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Elspeth Mogol commented,
Hello Austin, Thanks for your reply. I was in contact with Zendesk Customer support regarding this and they were not able to provide a definite resolution. With regards to your question, the tags...
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Elspeth Mogol commented,
Hello, Our Customer Service Team caters to both our stores and customers enquiries or concerns. Our stores are light agents so when they submit a request to us, the ticket would be sent to Zendesk...
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Elspeth Mogol commented,
Hello, Is there any way to keep existing tags (tied to the requester) when the requester is changed? We cater to our stores (light agents) and customers (end users) and when we receive a request ...