Patrick Arrastia
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Activity overview
Latest activity by Patrick Arrastia-
Patrick Arrastia commented,
Thank you for the reply, I appreciate it!
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Patrick Arrastia created a post,
Incremental ticket export api filtered by brand
Hello, We are on an Enterprise plan with multiple brands. My ultimate goal is to export a 90 day rolling window of tickets within one brand that contain a specific tag (cancel). Using the search ap...
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Patrick Arrastia commented,
Hi, We are on an Enterprise account with multiple brands. I'm trying to use the incremental ticket export to export tickets from Brand:x, with tag:y, created at less than 90 days (rolling 90 day wi...
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Patrick Arrastia commented,
Hello, have there been any updates (or workarounds) to the last question asked here, or does each customer reply to an outbound agent text still create a new ticket?"JimNovember 8, 2021Comment acti...
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Patrick Arrastia commented,
Hi! We're building out automated ticket reminders to customers and are using the field > Notifications: Email user (requester and CCs) > is there a way for the content of this notification to appea...
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Patrick Arrastia commented,
Hi Dave, Hope all is well, apologies I thought this comment was linked to the thread. We're trying to build out Guide analytics in Explore and were wondering if the ability to use/report on arti...
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Patrick Arrastia created a post,
CS Operations Manager
Hi, Any movement on this feature request?