Gonzalo Rivero
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Activity overview
Latest activity by Gonzalo Rivero-
Gonzalo Rivero commented,
Tried it, it didn't work. Tried it again and it worked! Maybe it was some setting. Thanks!
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Gonzalo Rivero created a post,
Disable automatic assignation of ticket to the Agent that submitted the ticket as Solved.
When a ticket is submitted as solved, it auto-assigns to the Agent that submitted the ticket as solved. The issue appears when that agent is on holidays/sick leave and the customer reopens the solv...
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Gonzalo Rivero commented,
Hello. We have an issue with this feature. When a ticket is submitted as solved, it auto-assigns to the Agent that submitted the ticket as solved. The issue appears when that agent is on holidays ...