Lydia Forsyth
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Total activity88
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Last activity
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Member since
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Following0 users
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Votes39
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Activity overview
Latest activity by Lydia Forsyth-
Lydia Forsyth commented,
Salvador Vazquez thank you so much! that's great to hear, looking forward to that :D
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Lydia Forsyth commented,
Rafael Santos will there be a way for agents to drag and move views to show the views they use most instead of the top views?
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Lydia Forsyth commented,
This would be a great feature!
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Lydia Forsyth commented,
I agree with this, our team leads are the experts on how to respond to end users with the bot flow builder, not the admins in Zendesk. Please add the ability for custom roles to be able to edit and...
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Lydia Forsyth commented,
Jupete Manitas thank you, this does help!
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Lydia Forsyth commented,
If the chat is inactive and the result is to use the email channel, is the option to chat still there the agent will just have to switch to that?
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Lydia Forsyth commented,
Gaurav Parbat would you know if there is an update to if/when tickets statuses can be allocated to groups/brands? I just filled out the form and was curious.
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Lydia Forsyth commented,
@Brett Bowser checking in to see if there is any update to this?
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Lydia Forsyth commented,
one Zendesk Talk phone number we have has been getting several spam calls - is there any proactive way to get ahead of this in Zendesk besides registering on the Do not call registery?
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Lydia Forsyth commented,
I used Scott's code to add text when a drop down is selected. It works, however; if the end user selects the option that the text shows up on, and then decides to select the other option in the dro...