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Jared Young's Avatar

Jared Young

Joined Apr 19, 2023

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Last activity Aug 23, 2023

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ACTIVITY OVERVIEW

Latest activity by Jared Young

Jared Young commented,

Community comment Discussion - Tips and best practices from the community

The help article linked is broken or not accessible. Is there an alternative link that can be provided so i can understand on how to set this up? Thanks. 

 

https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack

View comment · Posted Jun 28, 2023 · Jared Young

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Jared Young commented,

CommentThird party and social messaging channels

We have this setup and it is working. 

Our issue is we are getting duplicate users in Zendesk because we are syncing userData from Okta into ZD. When starting a DM from Slack into ZD, it creates a new user and we have to manually merge those Slack users with the Okta users. 

How do we sync these or make it so the users coming from Slack are auto merged/synced with the users we already have coming in from Okta? 

View comment · Posted May 24, 2023 · Jared Young

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Jared Young commented,

Community comment Feedback - Ticketing system (Support)

David, considering this has been a thread since 2020, is there any indication this will ever be added to the roadmap as a feature? 

View comment · Posted Apr 20, 2023 · Jared Young

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Jared Young commented,

Community comment Feedback - Ticketing system (Support)

Any update on this? We have 3 different Zendesk sub-domains but one Slack instance. This would be beneficial to be able to natively use a feature like this. 

View comment · Posted Apr 19, 2023 · Jared Young

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