Jared Young

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Get Notified in Slack when @Mentioned on a Ticket

The help article linked is broken or not accessible. Is there an alternative link that can be provided so i can understand on how to set this up? Thanks.    https://support.zendesk.com/hc/en-us/art...

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• Jared Young
• Created June 28, 2023 13:19
• 3 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding the Slack Direct Messages channel

We have this setup and it is working.  Our issue is we are getting duplicate users in Zendesk because we are syncing userData from Okta into ZD. When starting a DM from Slack into ZD, it creates a ...

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• Jared Young
• Created May 24, 2023 12:22
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attach multiple Zendesk domains, single Slack team

David, considering this has been a thread since 2020, is there any indication this will ever be added to the roadmap as a feature? 

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• Jared Young
• Created April 20, 2023 17:16
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attach multiple Zendesk domains, single Slack team

Any update on this? We have 3 different Zendesk sub-domains but one Slack instance. This would be beneficial to be able to natively use a feature like this. 

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• Jared Young
• Created April 19, 2023 15:03
• 0 votes