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Markus Schulz

Joined May 24, 2022

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Last activity Jun 14, 2024

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ACTIVITY OVERVIEW

Latest activity by Markus Schulz

Markus Schulz commented,

Community comment Feedback - Ticketing system (Support)

Also from our point of view this is an important feature especially for B2B (e.g., to display the organization name).

 

Please implement this feature!

View comment · Posted Jun 14, 2024 · Markus Schulz

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Markus Schulz commented,

CommentAttachments and CCs

Dear Marino,

Currently we are using an app called 'Download all attachments'. You can find it in the market place. It works quite fine for us.

BR,

Markus

View comment · Edited Feb 11, 2024 · Markus Schulz

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Markus Schulz commented,

Community comment Feedback - Ticketing system (Support)

Hi Scott,

The most important types are: PDF, DOC(X), XLS(X), PPT(X), TXT, and CSV.

BR,

Markus

View comment · Posted Aug 09, 2023 · Markus Schulz

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Markus Schulz commented,

CommentAttachments and CCs

This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to have the possibility to download all attachments at once. Even if it is packed into a zip file.

If zendesk wants to be a professional tool for dealing with customer requests and claims this function is a must!

View comment · Posted May 22, 2023 · Markus Schulz

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Markus Schulz commented,

Community comment Feedback - Ticketing system (Support)

No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for internal and vendor communication only. In these cases a simplified signature is enough.

BR,

Markus

View comment · Posted Jan 18, 2023 · Markus Schulz

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Markus Schulz commented,

Community comment Feedback - Ticketing system (Support)

Dear Jorn,

We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone no., email, ...).

Maybe it helps but of course zendesk has to provide this function in the near future.

BR,

Markus

View comment · Posted Jan 18, 2023 · Markus Schulz

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Markus Schulz commented,

Community comment Q&A - Tickets and email

My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.

Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.

View comment · Posted Aug 24, 2022 · Markus Schulz

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Markus Schulz commented,

Community comment Feedback - Ticketing system (Support)

A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.

View comment · Posted Jun 20, 2022 · Markus Schulz

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Markus Schulz commented,

Community comment Feedback - Reporting and analytics (Explore)

This is very important for our daily work!

View comment · Posted Jun 19, 2022 · Markus Schulz

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Markus Schulz commented,

Community comment Feedback - Ticketing system (Support)

Also my useres ask for this feature from time to time. Please implement it!

View comment · Posted Jun 19, 2022 · Markus Schulz

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