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Brian Hlister

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Recent activity by Brian Hlister Recent activity Votes
    1. Community
    2. Zendesk Suite Q&A
    3. Trigger / Filter Question

    Pedro -  I really appreciate the help here! I was finally able to get something to work. I made a Trigger that was set up to have it look for the word "Refund", then use "Contains none of the follo...

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    1. Community
    2. Zendesk Suite Q&A
    3. Trigger / Filter Question

    Yeah, it's tricky.  All emails are sent through the same channel, through multiple forms. There's no consistency as they'll jump around from form to form asking for refunds. There might be somethin...

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    • Brian Hlister
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    1. Community
    2. Zendesk Suite Q&A
    3. Trigger / Filter Question

    I can't share the real ones so these aren't the exact emails but I kept the spirit of the email addresses if that makes sense. The domains are the same.  So like, if an email was 'brandonplok3@gmai...

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    • Brian Hlister
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    1. Community
    2. Zendesk Suite Q&A
    3. Trigger / Filter Question

    Hi Pedro, thanks for reaching out! It's a different email address every time. No patterns there either, always a mishmash of letters, words, and numbers. They're being pretty crafty.  I thought I h...

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    • Brian Hlister
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