Paulo Talhadas

Hello.

Writing to share feedback and a request. We use a Messaging web widget which we chose not to include a bot. We're using the default responses configurable in the widget settings. The problem is that we want it to be localized, but there's no option for it in the general settings.

The widget is embedded in our HelpCenter. When an end-user visits a different locale in the HC, the widget becomes a mixed affair of some components translated, and other in English.

In my opinion, this would easily be configurable if all visible components in the widget could be set with dynamic content placeholders, for example.

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to be able to manage article and section subscription as an admin user of Guide Admin. If I have privileges to manage an article, I should be able to delete and re-add subscription from current followers.

What problem do you see this solving? (1-2 sentences) 

Users who no longer have access to their ZD account receive emails with updates to articles/comments, etc. It's inconvenient having to ask them to recover access to an account they no longer want only to unsubscribe, and this can be seen as an attempt to re-engage against their wishes.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

One case.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like to see an option to order pizza in the upper right hand corner of my screen, represented by a pizza emoji which, when I click it, will take me directly to an order form for my nearest pizza shop. It would be great if the system could remember my previous order and use that data to speed up the ordering process.