Re. Natalie Doran
I so agree with you. Every single time I have to use Zendesk, I have to resize something and hunt around for the text I want. It's so frustrating, every single time I use it. I WISH there was a desktop app where I was in more control. Zendesk is sooo close to being a nice product, but instead, they crippled it by making the entire main point of it imho (to read text and write text) a 3rd class citizen. I am working on an in-house replacement because of how long this madness has gone on for, which I'm doing on my own time, for free!, because of how annoying it is to simply read and reply to a ticket, EVERY SINGLE TIME :(