
Rachael Kolman
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Total activity29
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Last activity
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Member since
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Following0 users
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Votes13
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Subscriptions11
Activity overview
Latest activity by Rachael Kolman-
Rachael Kolman commented,
A notification banner in both the Help Center and the Agent Workspace would be really beneficial to push notifications to agents. It would be great if there was a way to do this without the coding ...
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Rachael Kolman commented,
Any updates on when something like this may be available?
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Rachael Kolman commented,
Agreed, with omnichannel routing and the new custom agent statuses, having visibility into this is really important. Is there an updated ETA, other than Q4?
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Rachael Kolman commented,
@... thanks that's actually what we're looking into right now.
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Rachael Kolman commented,
Are there any plans to have emails automatically served to agents? We have agents who work email, phone and chat, and would like an option for them to be served emails when in available status so w...