Rachael Kolman

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Agreed, with omnichannel routing and the new custom agent statuses, having visibility into this is really important. Is there an updated ETA, other than Q4?

• View comment
• Rachael Kolman
• Created November 02, 2022 18:43
• 1 vote

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Activating focus mode for voice and chat in the Zendesk Agent Workspace

@... thanks that's actually what we're looking into right now.

• View comment
• Rachael Kolman
• Created October 11, 2022 13:03
• 0 votes

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Activating focus mode for voice and chat in the Zendesk Agent Workspace

Are there any plans to have emails automatically served to agents? We have agents who work email, phone and chat, and would like an option for them to be served emails when in available status so w...

• View comment
• Rachael Kolman
• Created February 10, 2022 15:32
• 1 vote