Karim Schlegel

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace

Several weeks in and we are still struggling with accepting so many of these changes.

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• Karim Schlegel
• Created September 22, 2022 21:30
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Is there a way to customise the latest upgrade

I also dislike the swapped fields and having to enter my comment at the bottom of the screen. After working with it for a few weeks now, it is still very frustrating.

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• Karim Schlegel
• Created September 01, 2022 12:12
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Degradation to experience adding internal comments to tickets

I absolutely agree with this and also dislike that the reply is at the bottom of the page.

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• Karim Schlegel
• Created September 01, 2022 12:11
• 1 vote