Tarandeep Gohlar
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Total activity22
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Last activity
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Activity overview
Latest activity by Tarandeep Gohlar-
Tarandeep Gohlar commented,
Thanks for your feedback Francesca Roig I solved the second case with a similar trigger set up as below.I haven't been able to solved the first case but you've "triggered" me to want to re-visit it...
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Tarandeep Gohlar created a post,
CC request form field is not editable
To make it a native option to add customer facing descriptions to the CC field when enabled for Knowledge base request forms. This is possible for other Standard fields however when CC is enabled...
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Tarandeep Gohlar commented,
We are also using the Copenhagen theme (v1.0.0) and would also love to remove the "Submit a request" link to users that are not signed into the knowledge base. There is no front end UI option to do...
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Tarandeep Gohlar commented,
I can understand the reason for not allowing a tags column. Which tags would you display if there are multiple tags, how many tags should be displayed in the column etc. We also have this requireme...
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Tarandeep Gohlar commented,
I don't understand why a light agent cannot submit a request on the knowledge base and cc in the customer. While the request is submitted, the cc does not come into the ticket. Annoying.
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Tarandeep Gohlar commented,
I think I found a way to do this, however it still isn't ideal. Prerequisites: Requires the users listed in the dynamic fields to have staff/agent access to Zendesk (can be a light agent for exam...
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Tarandeep Gohlar commented,
We thought it would be a good idea for our CSMs to be made light agents in Zendesk (to see and add internal comments to tickets should there be a need). It was recently found that having them as li...
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Tarandeep Gohlar commented,
This is exactly what I'm looking for too! So far no solution to be found.
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Tarandeep Gohlar commented,
Hi, I would like to automatically add a follower (CSM) based on the organization they are associated to. Currently the only way I can do this is by having a trigger which would need to list all t...
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Tarandeep Gohlar commented,
Phil Baker Did you manage to find your answer re. Is it possible to create a landing page that embeds the login? Did you manage to get further with this? We are also currently looking at whether i...