Recent searches


No recent searches

Gokcem Gokce Kaplan's Avatar

Gokcem Gokce Kaplan

Joined Dec 04, 2021

·

Last activity Sep 16, 2024

Following

0

Followers

0

Total activity

3

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Gokcem Gokce Kaplan

Gokcem Gokce Kaplan created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I have an appllication running  on ticket_sidebar. 

I am using Zaf client ("1.0.0-beta.47")

I load and parse the ticket iinformation as follows :

 

function showSsoInfo() {
  client.get('ticket').then(function (data) {
    const requesterEmail = data['ticket'].requester.email;
    const createdAt = Date.parse(data['ticket'].createdAt);
    const ticketId = data['ticket'].id;
    const organization = data['ticket'].organization;
    if (organization !== undefined) {
      const externalId = organization.externalId;
      BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
    } else {
      BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
    }
  });
}

 

 

Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent. 

Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned. 

 

I couldn't reproduce the issue with v2-repl. 

 

Zendesk help desk suggested that I put the question here.

 

What could be wrong?

 

Best Regards,

Gokcem 

 

 

 

Posted Sep 13, 2024 · Gokcem Gokce Kaplan

0

Followers

0

Votes

0

Comments


Gokcem Gokce Kaplan commented,

CommentSecurity and user access in Zendesk Support

Hi, 

Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.

 

View comment · Posted Dec 04, 2021 · Gokcem Gokce Kaplan

0

Followers

5

Votes

0

Comments