Recent searches


No recent searches

Toshikazu Asaka's Avatar

Toshikazu Asaka

Joined Oct 27, 2021

·

Last activity Oct 02, 2024

Following

0

Followers

0

Total activity

31

Votes

13

Subscriptions

13

ACTIVITY OVERVIEW

Latest activity by Toshikazu Asaka

Toshikazu Asaka commented,

CommentZendesk messaging

Agree with many people above.

We need “Brand is” condition too!

View comment · Posted Oct 02, 2024 · Toshikazu Asaka

0

Followers

1

Vote

0

Comments


Toshikazu Asaka commented,

CommentZendesk messaging

Hello Zendesk team,

I would like to share a couple of feedback and request.
 

1. I would like to request Dynamic content being applicable to Proactive messages. I read in thread above that it is currently not supported as of April 2023. When will it be enabled?
2. When I clone a proactive message, message copy in original one won't be carried over to cloned one. It is automatically reverted to default message copy.

Hope these could be improved in the near future. Thank you.

View comment · Posted May 30, 2024 · Toshikazu Asaka

0

Followers

1

Vote

0

Comments


Toshikazu Asaka commented,

CommentBuilding reports

It would be helpful if you could provide us a table of what metric works with which filter.

View comment · Posted Mar 13, 2024 · Toshikazu Asaka

0

Followers

0

Votes

0

Comments


Toshikazu Asaka commented,

CommentThird party and social messaging channels

We have been receiving scam such as

"Important Notification:

Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies."

How can I configure auto solve ticket or block in Admin setting?
I have tried several ways with trigger, automation and chat trigger that didn't work at all. 

Please advise if someone knows. Thank you!

View comment · Posted Jan 18, 2024 · Toshikazu Asaka

0

Followers

1

Vote

0

Comments


Toshikazu Asaka commented,

Community comment Feedback - Reporting and analytics (Explore)

Voting this as well.

I don't see the point if we could not measure the effectiveness of trigger set in terms of CX.
Adding a tag in trigger setting is we can only quantify how many customers contacted through triggers. It would be more helpful to know how many conversations customer initiated against the number of trigger fired (engagement rate %). We might be able to review how much trigger would be helpful from customer's point of view.

View comment · Posted Nov 02, 2022 · Toshikazu Asaka

0

Followers

1

Vote

0

Comments