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Jorge Echevers's Avatar

Jorge Echevers

Joined Jan 04, 2023

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Last activity Jun 10, 2024

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Latest activity by Jorge Echevers

Jorge Echevers commented,

CommentTeam members and groups

Hello All, is there a solution to run historical reports on the agent statuses?   

It would also be great to have an accurate work-effort measurement (when agents are working in a certain interaction, without duplicates, only the one that is open in front of them).  A combination of work efforts divided by active statuses would give out great productivity metrics insights.  

View comment · Posted Mar 28, 2023 · Jorge Echevers

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