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Jorge Echevers
Joined Jan 04, 2023
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Last activity Jun 10, 2024
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Latest activity by Jorge Echevers
Jorge Echevers commented,
CommentTeam members and groups
Hello All, is there a solution to run historical reports on the agent statuses?
It would also be great to have an accurate work-effort measurement (when agents are working in a certain interaction, without duplicates, only the one that is open in front of them). A combination of work efforts divided by active statuses would give out great productivity metrics insights.
View comment · Posted Mar 28, 2023 · Jorge Echevers
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