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Isobel Petty

Joined Mar 07, 2022

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Last activity Aug 30, 2022

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ACTIVITY OVERVIEW

Latest activity by Isobel Petty

Isobel Petty commented,

CommentRouting

Hi, I was hoping to use this as a Round Robin option, but as we do not yet have Messaging enabled, is this not possible for emails and tickets opened via the Help Center dashboard? 

We are looking into implementing Messaging but this will not be before February 2023. 

I have also tried to use the Round Robin add on from the marketplace but unfortunately we could not get security sign off for this so had to disable it. 

Round Robin seems like a very basic function, are there any other ways to set this up?

View comment · Posted Aug 30, 2022 · Isobel Petty

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