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Nick Barclay's Avatar

Nick Barclay

Joined Apr 07, 2022

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Last activity Jun 15, 2022

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ACTIVITY OVERVIEW

Latest activity by Nick Barclay

Nick Barclay commented,

Community comment Feedback - Reporting and analytics (Explore)

Another vote for this - understanding the source of each chat means we can make improvements to our site pages and proactively solve more customer queries before they make it to a chat. It's frustrating that this information is available for the agent at point of chat but not available within Analytics

View comment · Posted Jun 15, 2022 · Nick Barclay

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Nick Barclay commented,

Community comment Feedback - Ticketing system (Support)

+1, we really need this

View comment · Posted May 30, 2022 · Nick Barclay

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Nick Barclay commented,

Community comment Feedback - Ticketing system (Support)

Adding another vote for this!

View comment · Posted May 30, 2022 · Nick Barclay

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Nick Barclay commented,

Community comment Feedback - Reporting and analytics (Explore)

Another vote for this - it would be really useful to be able to report by the individual events when a tag was added, and later removed. Tim G and Tom Skjönsberg's solutions are exactly what's needed.

View comment · Posted Apr 07, 2022 · Nick Barclay

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