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Jeff Aronow

Joined Dec 13, 2021

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Last activity Jul 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Jeff Aronow

Jeff Aronow commented,

Community comment Feedback - Ticketing system (Support)

Seems a shame to loose this feature.  Will customer still be able to resolve from the bots?  Don't get me wrong, Rapid Resolve needed some tagging and other things to make it easier to track or write triggers for, but it seems odd to remove a way for customers to resolve tickets?

View comment · Posted Jul 11, 2024 · Jeff Aronow

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Jeff Aronow created a post,

Post Feedback - Ticketing system (Support)

Hello,

We would like to trigger account assumption via API but today it can only be done in the Web UI.  Could this feature be made available to trigger via API please?

Posted Oct 10, 2023 · Jeff Aronow

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Jeff Aronow commented,

Community comment Feedback - Ticketing system (Support)

Agree, this is terrible and annoying.  I think it was happening because I had unread items in the chat.  But if I close it anyway then save this state.  Isn't that what cookies are for?

View comment · Posted Jun 23, 2022 · Jeff Aronow

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Jeff Aronow commented,

Community comment Feedback - Ticketing system (Support)

20 Views, Categorized Views, maybe even Conditional views based on brand,groups, etc.  Anything we could do to improve the functionality on Views would be great.

 

 

View comment · Posted Apr 11, 2022 · Jeff Aronow

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Jeff Aronow commented,

CommentMore integrations

If I could get a webhook for the logs, then I would happily monitor them in an external system and no need for additional days for logs to be stored.  I'm sure that type of solution isn't for everyone.

View comment · Posted Dec 13, 2021 · Jeff Aronow

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