Kelly-Anne Richardson
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Activity overview
Latest activity by Kelly-Anne Richardson-
Kelly-Anne Richardson commented,
Kate,Ah this is where we differ, in our projects. My project is a once a month report where they want all of the data in a Powerpoint. So I am using explore to get my data, but it's not my final ou...
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Kelly-Anne Richardson commented,
Hi, sorry I am little confused by your question. I am just going to explain how to use xlookup for anyone else who might be reading this. I apologize if this is stuff you already know. The first ta...
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Kelly-Anne Richardson commented,
The first image is of the two tables in Zendesk Explore I created. I underlined how Problem Ticket ID and Ticket ID were returning the same values. And I can confirm if you look up that ticket numb...
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Kelly-Anne Richardson commented,
Ah I see, sorry I read that initial problem wrong. I do have a "solution" to this but its INCREDIBLY hackey and what Zendesk Support told me to do. However, I do want to post it regardless for some...
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Kelly-Anne Richardson commented,
Hello! I figured out a solution to this problem. The key is to set the metric to Problems, and then use your create metric to get the metric subject name. Here is a screenshot of it working as well...
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Kelly-Anne Richardson created a post,
Live Chat API - Timestamps of Agents Joining and Leaving
AnsweredHi, I am trying to figure out when agents enter and leave a chat. We have customers who leave the chat open and come back an hours later asking for help on another subject and connect to another ag...