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Christian de Heij
Joined Sep 16, 2022
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Last activity Oct 14, 2024
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Latest activity by Christian de Heij
Christian de Heij commented,
So are the options to use:
- Make more friendly: Changes the tone to be more conversational.
- Make more formal: Changes the tone to be more professional.
Now a paid service? As this was standard included in Zendesk.
View comment · Posted Oct 14, 2024 · Christian de Heij
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Christian de Heij created a post,
Before the bot was searching in out helpcenter for answers, not with the flowbuilder, I am having the idea that I need to give each instruction to the bot, instead that it also searching in the helpcenter.
Any idea how I can combine this with the flowbuilder?
Posted Jul 25, 2023 · Christian de Heij
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Christian de Heij created a post,
Where can I find the question raised by the user of the bot, but didn't create a ticket?
So I can improve my flow
Posted Jul 25, 2023 · Christian de Heij
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Christian de Heij commented,
Hi, we have a private knowledge base, only accessible by our customers.
Why can't I use knowledge articles within the bot? As we don't want to have our knowledge base worldwide available.
View comment · Posted Mar 27, 2023 · Christian de Heij
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Christian de Heij commented,
Having the same for my template content_tag_filters does not exists. Any help to get it in?
View comment · Posted Jan 02, 2023 · Christian de Heij
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Christian de Heij commented,
If we have the Zendesk bot active with the Slack integration but not enabled in Zendesk configuration.
Is it added value to add triggers for the bot to improve the answering of the bot in Slack?
View comment · Posted Sep 16, 2022 · Christian de Heij
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