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Christian de Heij

Joined Sep 16, 2022

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Last activity Oct 14, 2024

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ACTIVITY OVERVIEW

Latest activity by Christian de Heij

Christian de Heij commented,

CommentTicket automation and collaboration

So are the options to use:

  • Make more friendly: Changes the tone to be more conversational.
  • Make more formal: Changes the tone to be more professional.

Now a paid service? As this was standard included in Zendesk.

View comment · Posted Oct 14, 2024 · Christian de Heij

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Christian de Heij created a post,

Post Q&A - Chat, messaging, and widgets

Before the bot was searching in out helpcenter for answers, not with the flowbuilder, I am having the idea that I need to give each instruction to the bot, instead that it also searching in the helpcenter.

Any idea how I can combine this with the flowbuilder?

Posted Jul 25, 2023 · Christian de Heij

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Christian de Heij created a post,

Post Q&A - Chat, messaging, and widgets

Where can I find the question raised by the user of the bot, but didn't create a ticket?

So I can improve my flow

Posted Jul 25, 2023 · Christian de Heij

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Christian de Heij commented,

CommentUsing legacy AI agent functionality

Hi, we have a private knowledge base, only accessible by our customers.

Why can't I use knowledge articles within the bot? As we don't want to have our knowledge base worldwide available.

 

View comment · Posted Mar 27, 2023 · Christian de Heij

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Christian de Heij commented,

CommentUsing themes and customizing your Help Center

Having the same for my template content_tag_filters does not exists. Any help to get it in?

View comment · Posted Jan 02, 2023 · Christian de Heij

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Christian de Heij commented,

CommentSlack integration

If we have the Zendesk bot active with the Slack integration but not enabled in Zendesk configuration.

Is it added value to add triggers for the bot to improve the answering of the bot in Slack?

View comment · Posted Sep 16, 2022 · Christian de Heij

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