Christian de Heij
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Last activity
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Activity overview
Latest activity by Christian de Heij-
Christian de Heij created a post,
With the new bot, I always need to build a flow, but in the past the bot was looking in the helpcenter
Before the bot was searching in out helpcenter for answers, not with the flowbuilder, I am having the idea that I need to give each instruction to the bot, instead that it also searching in the hel...
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Christian de Heij created a post,
Where can I find what your asked the bot, but did not create a ticket?
AnsweredWhere can I find the question raised by the user of the bot, but didn't create a ticket? So I can improve my flow
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Christian de Heij commented,
Hi, we have a private knowledge base, only accessible by our customers. Why can't I use knowledge articles within the bot? As we don't want to have our knowledge base worldwide available.
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Christian de Heij commented,
Having the same for my template content_tag_filters does not exists. Any help to get it in?
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Christian de Heij commented,
If we have the Zendesk bot active with the Slack integration but not enabled in Zendesk configuration. Is it added value to add triggers for the bot to improve the answering of the bot in Slack?