Christian de Heij

1. Bots and automation
2. Custom bots and bot building documentation
3. Building a conversation bot using answers

Hi, we have a private knowledge base, only accessible by our customers. Why can't I use knowledge articles within the bot? As we don't want to have our knowledge base worldwide available.  

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• Christian de Heij
• Created March 27, 2023 11:27
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center templating cookbook

Having the same for my template content_tag_filters does not exists. Any help to get it in?

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• Christian de Heij
• Created January 02, 2023 13:41
• 1 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Answer Bot for Slack integration

If we have the Zendesk bot active with the Slack integration but not enabled in Zendesk configuration. Is it added value to add triggers for the bot to improve the answering of the bot in Slack?

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• Christian de Heij
• Created September 16, 2022 08:36
• 0 votes