Alice Vavasseur
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Total activity27
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Last activity
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Activity overview
Latest activity by Alice Vavasseur-
Alice Vavasseur commented,
HelloDoes this trick works with Calls, or do we need to apply the same but with the Data set Talk and "call agent role" instead of "agent role"? Thanks
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Alice Vavasseur commented,
Hi Dane ,I'm looking for the Quality of Service (QS) of my team. The closest metrics is % Inbound completion rate, but can you confirm that the inbounds are within business hours? The formula is (t...
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Alice Vavasseur commented,
Hi Barry, I see only abandoned calls (I did not set this trigger yet) and Web Widget.FYI, I already checked this with one of your support agent, as I did not understand why some tickets were not as...
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Alice Vavasseur created a post,
Omnichannel Routing (OCR) available for Web widget tickets
Feature Request Summary: Omnichannel Routing should be available for tickets created via the Web widget. Description/Use Cases: We set up OCR which works perfectly with requests sent via the f...
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Alice Vavasseur commented,
Agreed!
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Alice Vavasseur commented,
Hi,I have several questions concerning this topic:1- Is it possible to avoid that the first agent who connects in the morning receives most of the new tickets? Let's say we set a capacity rule to 1...
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Alice Vavasseur commented,
Agreed!
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Alice Vavasseur commented,
Hello, Thank you for these clarifications. Is there an Explore Recipe to check Unsuccessful Attemps, and more particulary the specific queries / questions asked by users for which the bot could not...