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Guido

Joined Nov 24, 2023

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Last activity Feb 07, 2025

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ACTIVITY OVERVIEW

Latest activity by Guido

Guido created a post,

Post Feedback - Voice (Talk)

Hi,

https://support.zendesk.com/hc/en-us/articles/8518285222682-Announcing-Average-Wait-Time-message-in-all-languages-supported-by-Talk

I was really pleased with this change initially. However, when we started using it, the translation of the queue waiting time appeared inconsistent, combining Dutch and English. This did not meet the quality standards we aim to present to our customers.

Edited Dec 24, 2024 · Guido

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Guido commented,

CommentEnd-user guide for Help Center

Tetiana Gron no not at all. 

 

View comment · Posted May 08, 2024 · Guido

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Guido commented,

CommentEnd-user guide for Help Center

Hi, i have followed all steps, but it doesnt work at all… We are a dutch company, is that possable the problem? 

View comment · Posted May 08, 2024 · Guido

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Guido commented,

Community commentZendesk AI EAP - Generative AI

we have encountered the same problem. The summary was about Childcare, but we are a Outdoor retail company… so that's very strange. 

View comment · Posted Apr 16, 2024 · Guido

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