Andriana G
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Recent activity by Andriana G-
Hi Dave, I just did a quick test actually to see what would happen and these were my findings that others may or may not find helpful... The accounts for users A and B were originally created with ...
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Hi Dave, that doesn't quite answer my question but I'm assuming the answer is "yes." In other words, it doesn't matter what organization someone belonged to at the time the ticket was opened - if y...
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Hello, I'm looking to understand the impact of removing users from organizations. Currently, all of our internal users (light agents) are in the same org as our support team (team leaders - the tru...
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Hello, why might the resend verification email option be greyed out? I've updated someone whose account was created a year ago to Team Leader temporarily and I'm being told he needs to verify his e...
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Thanks, Gabriel. This is helpful, indeed! Is there a way to do this in bulk? I'd like to add ~50 existing light agents to the same organization. Thanks
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Hello, my company is in a similar situation as described by the user above. We allow both external and internal users to submit tickets. Our internal users are set up as Light Agents currently but ...
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Hello, is it possible to merge two *agent" duplicate accounts? Technically his role is Contributor. Thanks
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Hi Aimee, other than the obvious change in access, what will the impact be to a team member who is downgraded from Team Leader to Light Agent? Will there be any impact to the tickets they were assi...
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Hello, if I've just created and activated an automation to close tickets after three days of being in the on-hold status, will this automation "retroactively" be applied to tickets that had already...
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Hi Dave, So they will no longer be able to see private comments? Thanks