Steven Granner
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Total activity33
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Last activity
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Member since
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Activity overview
Latest activity by Steven Granner-
Steven Granner commented,
Thanks, Sorin! We may look into that :)
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Steven Granner created a post,
Feature Request - Automatic redaction of attachments upon ticket Close
Hi there! In some cases, our agents forget to redact attachments that may contain sensitive customer information from tickets after the interaction is complete and the ticket moves to Closed. We wo...
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Steven Granner commented,
Hi Amisha Sharma, thanks for your followup. While I know Zendesk can't support the Typinator program we are using, I wanted to note that this program doesn't involve copying/pasting - the text aut...
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Steven Granner commented,
Our agents are reporting similar issues with copying/pasting text into the message composer in Support as well. When composing a message on an email ticket in particular, pasted text is stripped of...
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Steven Granner created a post,
Tagging Facebook Messenger tickets from multiple Facebook pages
My company has multiple Facebook pages on which we have Facebook Messenger enabled. When routed into Zendesk, we were hoping to have a unique tag added to each ticket that identifies the Facebook p...
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Steven Granner commented,
I agree with Matt! When a customer ends a chat or disconnects mistakenly during a conversation, it is likely that our agents will follow up with them via email. Having the ability to use what the a...
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Steven Granner commented,
While our agents using Agent Workspace have the ability to customize or disable sounds for "Incoming chats" or "new messages", they don't have the ability to do so for chats that are assigned to th...
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Steven Granner commented,
I agree with Mitchell! Having the ability to accept larger file attachments in Zendesk Support without the need to use a third-party file hosting service (with security concerns) would be a great a...
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Steven Granner commented,
I agree with Mitchell! It would be great to see an increase in attachment size in Zendesk Support. For security reasons, we would love to be able to accept and manage attachments directly in Zendes...