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Jason S

Joined Oct 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Jason S

Jason S commented,

Community comment Feedback - Ticketing system (Support)

Hi Team. Was there any movement on this topic?

View comment · Posted Aug 04, 2021 · Jason S

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Jason S commented,

CommentMeasuring success

Hi Team


I am looking to elaborate on the CSAT survey 2 have 2 questions. On occasion, the agent managing the case will provide great service however the customers issue is surrounding the company or the policy. 

I would like to have 2 questions somewhat along the lines of:

1. Are you satisfied with the service provided by the case manager you were in contact with?

2. Are you satisfied by the outcome? OR Are you satisfied with the company?

Can anyone advise the best way to tackle this? 

Thanks

View comment · Posted Jun 02, 2021 · Jason S

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