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Jorge Herrera

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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Latest activity by Jorge Herrera

Jorge Herrera commented,

Community comment Feedback - Ticketing system (Support)

SAME THING HERE! I need to trigger reply messages for whatsapp new tickets outside working hours. Also, we are planning on programming bot interaction for welcoming and auto group/department assignment.

In my scenario, 90% of incoming tickets come from whatsapp integration, making this lack of features very significant.

Already looking for an alternative platform...

I suggest ZENDESK to take a look ASAP! I believe this shouldn't be a difficult development task for them.

View comment · Posted Jul 18, 2021 · Jorge Herrera

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