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Jorge Herrera
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Jorge Herrera
Jorge Herrera commented,
Community comment Feedback - Ticketing system (Support)
SAME THING HERE! I need to trigger reply messages for whatsapp new tickets outside working hours. Also, we are planning on programming bot interaction for welcoming and auto group/department assignment.
In my scenario, 90% of incoming tickets come from whatsapp integration, making this lack of features very significant.
Already looking for an alternative platform...
I suggest ZENDESK to take a look ASAP! I believe this shouldn't be a difficult development task for them.
View comment · Posted Jul 18, 2021 · Jorge Herrera
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