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Luis Estrada
Joined Oct 20, 2023
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Last activity Oct 20, 2023
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Latest activity by Luis Estrada
Luis Estrada created a post,
Post Q&A - Workforce management
One of our Agents is not longer working for us and his position will not be filled until further notice. How can that agent's tickets to be reassigned to a different agent automatically so they're not ignored?
Please note: The agent who holds our zendesk owner status is out for a couple of weeks so I may not have access to make this change and/or have knowledge how to begin to make the change.
Posted Oct 20, 2023 · Luis Estrada
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