Erik Cerbulis
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Total activity24
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Last activity
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Activity overview
Latest activity by Erik Cerbulis-
Erik Cerbulis commented,
Is there a way to create a ticket form condition based off of an organizational value? For example, we have a field called state in the org record. I want to create a form condition that says if ...
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Erik Cerbulis commented,
Awesome! Thank you so much for the quick assist.
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Erik Cerbulis commented,
I am trying to create a report that can be run on Mondays to show all tickets created the previous Saturday and Sunday. Is there a way to create a custom date filter that I can just select from th...
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Erik Cerbulis commented,
What will trigger the need for you to merge an org? When there are two orgs with slightly different names but each have ticket history associated to them. If they are in a closed status there i...
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Erik Cerbulis commented,
When dealing with multiple issues simultaneously, it is easier to remember the issue (ticket title), not the person. Trying to have to correlate a name to an issue slows down our workflow. I woul...
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Erik Cerbulis commented,
I am looking for a way to build a view that shows tickets where I am the cc on (versus the assignee of). Is there any way to do this or has anyone come up with a workaround for this?
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Erik Cerbulis commented,
Thanks Dan!
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Erik Cerbulis commented,
Is there a way to search on an org field? I need to validate if the region/state field is populated on all org records as I have triggers enabled based on the value of this field. I just need to ...
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Erik Cerbulis commented,
Thank you Dave. Not sure what changed but it is working now.
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Erik Cerbulis commented,
I have set up a trigger to send an email based on criteria in a ticket. I am trying to capture the requester's organization field that is reflected on the ticket. If the requester is associated t...