What will trigger the need for you to merge an org?

When there are two orgs with slightly different names but each have ticket history associated to them. If they are in a closed status there is nothing you can do.

How often do you encounter the need to merge organizations?

We encounter a need as we find issues. We have had Zendesk for a few years and onboarded a lot of customers. So initially there are going to be several but going forward, it would be a way to keep the database healthy.

How do you currently merge Organizations in the absence of the Organization Merge feature?

If there is no history on one, we can manually update/combine information and keep one and delete the other. Otherwise, if both have history, we have to retain both and update the org name for one record to indicate 'Do Not Use'.

What challenges do you face when trying to merge an org?

Ticket history needs to be associated to 'keep' org record.
Does information on each need to be merged or update? Which information should be retained vs. overwritten? Example - contact person for org.