Lukasz Wozny

Hi!

I have the same issue.

I need to remove the email address I added by accident to a ticket with just a phone number.

I can't. I can remove the phone. Option to remove the email is grayed out.

This association can't be present. The email has to be removed from that user, so only the phone number is associated. Now when I write the email address Zendesk automatically sets the phone number to that ticket.

I can't set a fake address. I have to have just a number.

it is unacceptable to have no possibility to amend these data!

 

Thank you in advance for answer.