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Polina Yelkina's Avatar

Polina Yelkina

Joined Sep 22, 2022

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Last activity Oct 24, 2022

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Latest activity by Polina Yelkina

Polina Yelkina commented,

CommentMeasuring success

Hello!

1. is it possible to make a comment obligatory when a user chooses 'some other reason' while giving a bad rating in CSAT survey?

'some other reason' takes a big part among all reasons and it doesn't really give an understanding of what went wrong.  

2. Is the csat survey customizable (=can i add additional line of text before the list of reasons)? for example user chooses a bad rating and I want to remind him that he/she can contact customer support through the link (=link to the contact form) if his/her issue was not solved instead of rating us bad. 

thanks

View comment · Posted Oct 24, 2022 · Polina Yelkina

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Polina Yelkina commented,

CommentHow to build dashboards

Hello! Is it possible to add a 'custom group' filter to the dashboard? The idea behind this is to have a separate dashboard for each custom group (e.g. so that our outsourcing partner can see only data related to its agents). thanks. 

View comment · Posted Sep 22, 2022 · Polina Yelkina

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Polina Yelkina commented,

CommentTeam members and groups

Hello! Is it possible to add a filter by custom groups in a dashboard? For example I have a separate group for all agents of our outsourcing partner and I want create a separate dashboard for them so that they can see their stats but not stats of other custom groups. thanks

View comment · Posted Sep 22, 2022 · Polina Yelkina

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