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Per Näslund

Joined Aug 17, 2023

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Last activity Aug 17, 2023

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Latest activity by Per Näslund

Per Näslund commented,

Community comment Discussion - Tips and best practices from the community

Awesome! Here's another AI Ticket Categorizer that uses more modern and better AI than Monkeylearn to learn from your historical tickets. It basically works in all languages as well. Train it in one language but use in almost any language:

https://www.zendesk.com/marketplace/apps/support/513754/ai-ticket-tagger-by-labelf

View comment · Edited Aug 17, 2023 · Per Näslund

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Per Näslund commented,

Community comment Discussion - Artificial Intelligence

Here's an alternative app that does these same things but supports more languages:

https://www.zendesk.com/marketplace/apps/support/513754/ai-ticket-tagger-by-labelf

View comment · Posted Aug 17, 2023 · Per Näslund

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Per Näslund commented,

Community comment Discussion - Tips and best practices from the community

Another way to trigger specific response macros based on ticket content is to use our AI Ticket Tagger to tag the ticket with what type of request it contains (works in all languages and is not dependent on specific words), and then trigger the macro based on what tag that was chosen. This feature is in beta, so make sure to write to us in the chat in order to get access.

https://www.zendesk.com/marketplace/apps/support/513754/ai-ticket-tagger-by-labelf

View comment · Edited Aug 17, 2023 · Per Näslund

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Per Näslund commented,

Community comment Discussion - Tips and best practices from the community

If you don't want to rely on specific keywords, but catch all of the tickets that are talking about your system being down, angry customers or whatever else you are looking for, you can use our AI ticket tagger that works in all languages:

https://www.zendesk.com/marketplace/apps/support/513754/ai-ticket-tagger-by-labelf

 

In our interface you can teach a model to recognize the different types of tickets and then activate it to automatically assign tags in Zendesk based on what you taught it.

View comment · Edited Aug 17, 2023 · Per Näslund

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