Per Näslund

1. Community
2. Tips from users - Zendesk Suite
3. How to organize an excellent tickets categorization in Zendesk

Awesome! Here's another AI Ticket Categorizer that uses more modern and better AI than Monkeylearn to learn from your historical tickets. It basically works in all languages as well. Train it in on...

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• Per Näslund
• Edited August 17, 2023 10:01
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to improve customer experience, speed up and automate your helpdesk with tickets’ classification

Here's an alternative app that does these same things but supports more languages: https://www.zendesk.com/marketplace/apps/support/513754/ai-ticket-tagger-by-labelf

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• Per Näslund
• Created August 17, 2023 09:49
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Macros: Giving different responses based on ticket content

Another way to trigger specific response macros based on ticket content is to use our AI Ticket Tagger to tag the ticket with what type of request it contains (works in all languages and is not dep...

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• Per Näslund
• Edited August 17, 2023 09:43
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Trigger recipe: Set priority based on keywords in incoming tickets

If you don't want to rely on specific keywords, but catch all of the tickets that are talking about your system being down, angry customers or whatever else you are looking for, you can use our AI ...

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• Per Näslund
• Edited August 17, 2023 09:44
• 0 votes