Lisa Springall
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Total activity25
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Last activity
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Activity overview
Latest activity by Lisa Springall-
Lisa Springall created a post,
JIRA Integration - Functionality Issue
We have received feedback from users that when creating a new JIRA from within a Zendesk ticket, if they accidently click out of the 'create issue' box it completely closes the box and they lose ev...
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Lisa Springall commented,
It has been queried from an audit perspective that timestamps change after daylight saving time etc. Has it been considered to hardcode the timestamps on tickets? For audit purpose, an auditor will...
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Lisa Springall commented,
Followed as this is something we feel would be beneficial for us as we move into utilising the jira integration application
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Lisa Springall commented,
Following as we have updated our password security level from low to high last night, we did not expect this to have an impact on anyone until the initial 90days but a user received the 'User profi...
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Lisa Springall commented,
Hi, this is something that we would like to see available within Zendesk. We would benefit from this as we are concerned that if we are not notified of an end user leaving an organisation they will...
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Lisa Springall commented,
Hi, Can two-factor auth not be applied to end users & only agents/admins? Thank you,
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Lisa Springall commented,
Hi, when using the redact app, why are you sometimes presented with Error 400 or text does not occur when it's right in front of you... is it something to do with punctuation being used within the ...
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Lisa Springall commented,
We are starting to utilise the problem ticket option within Zendesk as part of our problem management process & we need the ability to be able to pull all open problem tickets & any incidents assoc...