Paul Spencer
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Last activity
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Activity overview
Latest activity by Paul Spencer-
Paul Spencer commented,
Hey ZD, Thanks for this. How would I add dates to this to see how many tickets an engineer has worked in a day/week regardless of where the ticket is or who it is assigned to now?
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Paul Spencer commented,
Hi, I have a KPI dashboard but I want to send these out to my agents. I am aware I will have to create a copy of the dashboard for John, a copy for Frank and a copy for Paul. However when I set the...