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Danja Overgaag
Joined Oct 16, 2021
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Last activity Oct 16, 2021
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Latest activity by Danja Overgaag
Danja Overgaag commented,
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Danja Overgaag created a post,
Post Q&A - Tickets and email
Hi,
We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to the measurement. We currently notice that customers often do not open the CSAT mail that follows the closing of a ticket.
Can you explain to me how we can add the CSAT to a ticket?
Kind regards!
Posted Jun 28, 2021 · Danja Overgaag
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