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Mika

Joined Feb 14, 2022

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Last activity Feb 17, 2023

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ACTIVITY OVERVIEW

Latest activity by Mika

Mika commented,

CommentRouting

Hello, I just noticed a few days ago that my team is assigning manual tickets through views again after I enabled omnichannel routing. There has been no sound notification since then. I also believe I have followed all of the instructions; the trigger is active, and the tag is visible on the ticket; however, the ticket is not automatically assigned to the group I designated. I'm getting quite frustrated with this because my agent was previously quite happy with sound notifications so they could be more aware of new tickets.

Can anyone tell me what I did wrong and what I should do to get sound notifications for Instagram DMs and messaging again?

View comment · Posted Feb 17, 2023 · Mika

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